Hello everyone,
I am currently using the Timescale Managed Service to host my TimescaleDB instance; and I have encountered an issue when trying to connect from a remote client. I have set up the instance following the recommended configuration steps; including whitelisting the appropriate IP addresses for inbound connections; but I’m still unable to establish a connection. 
I am receiving the following error message when attempting to connect from a remote PostgreSQL client: could not connect to server: Connection timed out.
I have rechecked that my IP address is correctly whitelisted in the TimescaleDB Managed Service settings. I also verified that there are no firewall rules on my local network blocking outbound connections to the TimescaleDB instance.
I am using the SSL/TLS connection settings provided in the Timescale console; but I wonder if there’s a specific certificate / configuration I am missing.
The client is running PostgreSQL version 13. Could this be an issue with compatibility; are there any specific settings required to ensure compatibility with TimescaleDB’s managed service?
I have checked Timescale Documentation | Troubleshooting Managed Service for TimescaleDB msbi troubleshooting common problems experienced with Managed Service for TimescaleDB but still need help.
I would appreciate any suggestions for troubleshooting this issue. Has anyone else faced a similar problem when connecting to TimescaleDB from a remote client?
Thank you for your help! 