Customer Success Manager

At Timescale, we empower businesses with real-time insights from their data, allowing them to make faster decisions and optimize operations. We are creating a movement to unblock developers who are building the future. Timescale is a product-led growth organization driven by transparent leaders and a globally diverse, remote-first team that is proudly building a modern PostgreSQL cloud platform.

As a Customer Success Manager, you will partner with our customers to drive Timescale adoption and retention by engaging customers and advocating on their behalf, as well as demonstrate ongoing value customized for customers’ needs. This critical function is responsible for onboarding new customers, driving ongoing adoption, and ensuring long-term success and expansion. You will act as the “face” of Timescale to our customers, with your days spent uncovering new ways to help them do amazing things with technology and continue on their time-series journey.

This is an exciting opportunity to join a fast-growing startup and make a big difference in our customers' success now and in the future.

What you will be responsible for in this role

• Drive conversion, feature adoption, retention, and expansion among our most valuable customers by understanding their business needs, defining success criteria, and helping them achieve their goals

• Develop a communication cadence with customers to stay in-the-know about adoption trends, sentiment, and overall account health

• Uncovering opportunities for deeper engagement expansion opportunities

• Motivate customers to act as Timescale advocates (e.g., securing testimonials, case studies, and other references)

• Collaborate closely with cross-functional teams to support trial customers, conversions, and expansion opportunities (e.g., engineering, product, marketing, etc.)

• Act as the voice of the customer to provide actionable feedback to the other teams regarding product and service improvements 

• Work with accounts of all sizes, from our largest customers to up-and-coming startups

You could be a great fit if:

• 3-5 years of experience in a Customer Success, Onboarding, account/relationship Management, or similar role at a Saas Company

• Experience working with developers tools or technical products is a must 

• Experience collaborating with your internal Sales and/or support team to understand client needs and communicate product feedback

• Experience building and maintaining relationships, while working to mitigate churn and drive adoption and renewals

• You excel at collaborating with internal Sales and/or Support teams to understand client needs and effectively communicate product feedback.

• Experience using Salesforce, Outreach, and HubSpot is preferred.

You might not be a great fit if:

• You have not worked with a technical product

• You aren't comfortable with a fast-paced, dynamic environment where priorities can shift quickly. 

• You're not a self-starter who thrives on taking initiative and ownership. 

• You prefer to work independently and aren't a team player. 

Our Commitment:

• We will respond to all applicants

• We strive to review all applications fairly, without bias, and shortlist based on relevant skills and experience.

• All active candidates will be informed of what is happening next in the process.
  

About Timescale🐯

Timescale is the creator of TimescaleDB and PGVectorscale, trusted by tens of thousands of organizations for their mission-critical time-series applications. We're committed to empowering developers and businesses worldwide, helping them build data-driven products that measure everything that matters—from software applications and industrial equipment to financial markets, blockchain activity, consumer behavior, machine learning models, and climate change.

By analyzing data across time (“time-series data”), developers gain insights into what’s happening, how it’s changing, and why. With a global, fully remote workforce, Timescale is supported by top investors, including Tiger Global, Benchmark Capital, NEA, Redpoint Ventures, Icon Ventures, and Two Sigma Ventures.

Enjoy debating the crunch-factor of different chicken nuggets 🍗, sweating it out during lunch 💦, talking about your kids, whether they be actual children 👶🏽, potted plants 🌱, or four-legged creatures 🐾? You’ll fit right in at Timescale!

Our Tech stack: 

We share our tech stack with the caveat that we don’t require previous experience in it (but a love of these languages is helpful): Timescale's tech stack includes TimescaleDB, built on PostgreSQL, along with AWS, Go, Docker, Kubernetes, and Python for scalable time-series data management.

To learn more, visit www.timescale.com or follow us on Twitter @TimescaleDB.

What we’re offering

Benefits may differ from country to country.

• Flexible PTO and family leave

• Fridays off in August 😎

• Full remote work from almost anywhere

• Stock options

• Monthly WiFi stipend

• Professional development and educational benefits 📚

• Premium insurance options for you and your family (US employees)